Memorial Hospital Miramar Earns Unique Distinction

Only South Florida Hospital to earn Summit Award® for Patient Satisfaction for Five Consecutive Years

Monday, January 14, 2013 2:13 pm EST

Dateline:

Hollywood, Florida

Earning a Press Ganey Summit Award® is a prestigious honor. Earning it for five consecutive years, as Memorial Hospital Miramar has done, is quite impressive and something worth celebrating, according to Leah Carpenter, CEO of Memorial Hospital Miramar.  

In order to have earned the Summit Award® for the past five years, Memorial Hospital Miramar had to achieve and sustain top patient satisfaction ratings since the hospital opened on March 17, 2005 – a period of time that also included two years of initial evaluation.

The Press Ganey Summit Award® is one of the health care industry’s most coveted symbols of achievement. Memorial Hospital Miramar is one of 114 organizations to receive this prestigious honor in 2012, and one of only 101 to receive it for achieving and sustaining excellence in patient satisfaction. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.

Memorial Hospital Miramar’s administrators focus on engaging patients face-to-face with personal visits to proactively address their needs. To enhance The Memorial Experience, the system’s signature customer service experience, leaders also launched three initiatives:

  1. All direct patient care and support service leaders gather each morning to discuss ways to create positive experiences.
  2. Support service leaders hold weekly visits with staff and patients, and speak with patients waiting for tests or procedures.
  3. Managers observe and evaluate registered nurses on such matters as medication administration reconciliation, and verbal and written communication.

Another fine touch that distinguishes Memorial Hospital Miramar is its calm environment created by engaging the five senses. The goal is to place patients and families more at ease with such offerings as bread/cookie baking, aromatherapy, pet therapy, music therapy, and a relaxation station for families and staff. When nursing leadership does their daily rounds, they even include the hospital’s chef. Every staff member and physician within the organization is involved in creating an exceptional experience for patients and their families.

Memorial Hospital Miramar in Miramar, Florida, is part of Memorial Healthcare System. It offers all private patient rooms, and a diverse scope of services, including Memorial Robotic Institute, Bladder Health Program of South Florida, Women’s Services, the Family Birthplace and a level II neonatal intensive care unit, outpatient services, and adult and pediatric emergency care. The U18 Sports Medicine program for young athletes is also located on the campus and is affiliated with Joe DiMaggio Children’s Hospital. The “highest rated” hospital in South Florida (hospitalcompare.hhs.gov), Memorial Hospital Miramar has also been recognized as one of Thomson Reuters’ 100 Top Hospitals®: National Benchmarks winners for 2009. For more information, call 954-538-5000 or visit MemorialMiramar.com.

Press Ganey Associates, Inc. – Recognized as a leader in health care performance improvement for more than 25 years, Press Ganey partners with more than 10,000 organizations to create and sustain high-performing organizations, and, ultimately, improve the overall patient experience. Harnessing a unique integrated data platform, Press Ganey provides sophisticated analytics to help discover and prioritize key performance improvement efforts and reveal opportunities to enhance patient care, improve outcomes, and control costs. Press Ganey works with clients from across the continuum of care, including 50 percent of all U.S. hospitals. For more information, visit www.pressganey.com.